1. Who we are
Genie Education Hub is a small-class Math & Science tuition centre operating in Singapore, with branches at Bukit Batok (Blk 265 East Ave 4) and Yishun (417 Yishun Ave 11 #01-339). This policy explains what personal data we collect through this website and our enquiry channels, how we use it, and your rights under Singapore's Personal Data Protection Act (PDPA).
If you have any questions about this policy or about the data we hold on you, contact us at info@genieeduhub.com or WhatsApp 9181 7689.
2. What information we collect
We only collect what we need to respond to enquiries and run classes. That means:
- Free-trial form data — parent name, phone / WhatsApp number, preferred branch, the level or subject you're asking about, and any optional notes you choose to add.
- Enrolment records — for students who join a class: student name, level, school, parent contact, attendance and assessment outcomes.
- Analytics cookies — basic page-view and traffic-source data via Google Analytics, to understand which pages parents find useful.
- No payment data — fees are paid in person at the branch. We do not store credit card or bank details on this website.
3. How we use your information
We use what you give us to:
- Confirm trial bookings, usually over WhatsApp.
- Send you class details, schedules and post-trial feedback.
- Track student progress internally — Weekly Assignment outcomes, attendance, topic mastery — so teachers can run the class properly.
- Improve the website and the way we explain our programs.
We don't send marketing newsletters. If we contact you, it's because you asked us to, or because something is happening with your child's class.
4. Who we share it with
We don't sell or rent your data, and we don't share it with third-party advertisers. Personal data is only handled by Genie's internal staff at our Bukit Batok and Yishun branches, on a need-to-know basis. The only third parties involved are:
- WhatsApp (Meta) — when we reply to your booking enquiry, your number is used inside WhatsApp under their own privacy terms.
- Google Analytics & Google Ads — site-usage and conversion data, used only to understand which pages and campaigns lead parents to enquire. We do not use Google's data for retargeting or audience-building.
- Netlify — our website host; booking-form submissions pass through Netlify Forms before reaching us.
5. Your rights under PDPA
Under Singapore's Personal Data Protection Act, you have the right to:
- Access the personal data we hold on you or your child.
- Correct any data that is inaccurate or out of date.
- Withdraw your consent at any time — for marketing or for ongoing communication.
To exercise any of these rights, email info@genieeduhub.com. We aim to respond within 7 working days.
6. Cookies & tracking
This site uses Google Analytics 4 and Google Ads conversion tracking to measure how parents find and use our pages — which program pages get the most visits, whether the booking form converts, and which ad campaigns send useful traffic. We do not run social-media retargeting pixels (Facebook, TikTok, etc.) or third-party audience-building trackers.
You can disable cookies in your browser at any time without losing access to any of the content on this site.
7. Data retention
We keep data only as long as we reasonably need it:
- Free-trial enquiries — kept for 12 months unless the student enrols in a class. After that, we delete the contact record.
- Enrolment records — kept while the student is with us, plus a reasonable period afterwards as required by Singapore law and standard tuition-centre record-keeping.
- Analytics data — aggregated and anonymised; retained per Google Analytics' default settings.
8. Changes to this policy
If we change how we handle your data, we'll update this page and update the date below. Material changes (for example, if we ever started using a new third-party service) will be flagged on the page so you know to re-read it.
Last updated: 12 May 2026
